FAQ
💧 Product Information
What products does Aqua et Aer offer?
Aqua et Aer specializes in advanced faucet water filtration systems designed to enhance skin and hair health. Our product lineup includes:
- Faucet Water Filter – A 6-stage filtration system that removes impurities for softer skin and stronger hair.
- Full Faucet Package – Includes the faucet filter along with additional accessories for comprehensive installation.
- Replacement Filters (Pack of 2) – Ensures continued optimal performance of your filtration system.
How does the 6-stage filtration system work?
Our filtration system comprises:
- Sediment Removal (PP Cotton Filter): Eliminates dirt, rust, and larger particles.
- Anti-Aging Boost (VC Filtration): Neutralizes contaminants to protect skin from oxidative stress.
- Chlorine & Chemical Reduction (Carbon Fiber Filtration): Removes over 99% of chlorine, chloramines, pesticides, and herbicides.
- Advanced Purification (PSS Filter): Breaks down organic compounds for cleaner water flow.
- Heavy Metal Protection (Kinetic Degradation Fluxion): Eliminates lead, mercury, and arsenic while reducing bacterial growth.
- Microbial Defense (Ultrafiltration Technology): Removes 99.99% of bacteria, viruses, and fine particles.
How often should I replace the filters?
For optimal performance, we recommend replacing the filters every 3 to 6 months, depending on your water quality and usage.
Is the faucet filter compatible with all faucets?
Our faucet filters are designed to fit most standard faucets. However, they may not be compatible with certain pull-out or hand-held faucets. Please refer to our installation guide or contact our support team for specific compatibility questions.
🚚 Shipping & Returns
Do you offer international shipping?
Yes, we provide fast and hassle-free shipping across the European Union, typically delivering within 5 business days.
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, please contact our support team to initiate a return.
🛠 Installation & Maintenance
How do I install the faucet filter?
Installation is straightforward and typically takes less than 10 minutes. Detailed instructions are included with your purchase, and you can also refer to our online installation guide for step-by-step assistance.
Can I install the filter myself, or do I need a professional?
Our faucet filters are designed for easy DIY installation. No professional assistance is required.
📞 Support & Contact
How can I contact customer support?
You can reach our customer support team through the Contact Us page on our website. We're here to assist you with any questions or concerns.
What are your customer support hours?
Our support team is available Monday through Friday, 9 AM to 5 PM (EET).
